Privacy Policy

1. Introduction

Tawwarni (“we”, “us”, “our”) provides commerce and operations software for merchants. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our websites, dashboards, APIs, and related services (collectively, the “Services”).

2. Information we collect

• Account and contact data: such as name, email address, phone number, business name, and credentials you provide when registering or using the dashboard.
• Store and transaction data: order details, product catalog data, shipping information, and other operational content you enter into the Services.
• Technical data: IP address, device/browser type, approximate location derived from IP, and logs used for security, debugging, and abuse prevention.
• Third-party integrations: when you connect external services (for example Meta/Facebook for optional social publishing features), we may receive tokens and identifiers required to operate those features, subject to your authorization with the third party.

3. How we use information

We use the information above to:

• Provide, operate, and improve the Services;
• Authenticate users, enforce security, and prevent fraud;
• Communicate about the Services, support requests, and important notices;
• Comply with legal obligations and respond to lawful requests.

4. Facebook / Meta (optional Social Publisher)

If you choose to connect a Facebook Page, Meta’s authorization and data processing are also governed by Meta’s terms and policies. We store connection details needed to perform actions you request (such as publishing content you initiate) and protect secrets using appropriate technical measures on our servers.

5. Sharing

We do not sell your personal information. We may share information with subprocessors that host infrastructure or provide essential services (for example cloud hosting, email delivery), bound by confidentiality and data processing terms. We may disclose information if required by law or to protect our rights and users.

6. Retention and security

We retain information as long as needed to provide the Services and meet legal requirements. We implement administrative, technical, and organizational measures designed to protect information; no method of transmission or storage is completely secure.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. Contact us using the details below to exercise applicable rights.

8. International transfers

Where we transfer personal information across borders, we do so in accordance with applicable law and with appropriate safeguards where required.

9. Children

The Services are not directed at children under the age required for lawful consent in their jurisdiction.

10. Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date.

11. Contact

For privacy-related requests or questions, contact us through the contact options published on the Tawwarni website (see the marketing contact section). For Meta/Facebook user data deletion instructions used in app settings, see our data deletion instructions.